DALE C. CROW
3917 Deerwood Circle
Pace Florida 32514
Cell Phone 850-393-0259
Email Dale@DaleCrow.com
PDF Format
OBJECTIVE
A position as a
Technical Support Specialist or
Field Support Technician. Working with no or very little supervision to deliver
both customer and technical service at the highest level.
EDUCATION
| QualXServ / Getronics / Wang Global/ Olsy / Olivetti / ISC-Bunker Ramo / ISC : | ||||
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| IBM Laptop Certified | 05/29/2006 | |||
| Hughes DSL/Unified Broadband Certification | 11/30/2005 | |||
| Apple Certified - Desktop and Laptop | 10/16/2005 | |||
| Tatung TV Certified | 08/16/2005 | |||
| IBM Customer Satisfaction and Business Conduct | 04/19/2005 | |||
| Canon Copiers - Certified | 02/02/2005 | |||
| Sony Certified - HDTVs. | 04/14/2005 | |||
| Sony Certified - Desktops, Laptops | 08/11/2004 | |||
| MPC Computers Certified - Server and Desktop | 10/01/2004 | |||
| IBM Desktop Certified | 02/26/2003 | |||
| Toshiba Associate Technician Certification | 02/04/2001 | |||
| QualXServ's Sun Microsystems Certification – SUN001, IPC/X,SPARC 1,2,4 Ultra 1,2,3,10 | 06/01/2000 | |||
| A+ Certified Technician | 08/25/1999 | |||
| Windows 95 / Windows NT - Wang courses. | 40 Hrs 1997 | |||
| Hughes Network Systems (Hughes Satellite Earth Station) | 40 Hrs 1994 | |||
| Personal Computers (DOS, WINDOWS and NT 286-486 P-I, II, III, AMD Processors) | 80 Hrs 1992 | |||
| Pinnacle Plus System (UNIX M68000 Processors With a Token Ring LAN) | 120 Hrs 1990 | |||
| WP III Pinnacle System (Z80 AND 8088 Processors) | 60 Hrs 1985 | |||
| Pinnacle System Maintenance (Z80 Processor) | 60 Hrs 1985 | |||
| Eight Window System Maintenance (Z80 Processor) | 144 Hrs 1984 | |||
| XEROX Customer Satisfaction Skills | 16 Hrs 1984 | |||
| U.S.A.F. Schooling: | ||||
| NCO Leadership course | 40 Hrs 1984 | |||
| Digital Techniques | 30 Hrs 1983 | |||
| Solid State & Integrated Circuit Devices | 72 Hrs 1982 | |||
| Electronic Warfare Systems (ECM) | 1,008 Hrs 1981 | |||
| Fairhope High School, Fairhope, Alabama. | GRAD 1979 | |||
EXPERIENCE
Technical
Support Specialist / IT professional
Pen Air Federal Credit Union
Sept. 2007 - Present
From Dell Servers to VOIP phones and all aspects of Information
Technology. I help support both the users and the data center. I work not only
I.T. but also fill in doing the operations side of the house. At Pen
Air Federal Credit Union it is a team operation and that is one of the best
things about working with Pen Air. We are working with the Jack Henry &
Associates, Symitar product. I helped in choosing
the new PC platform for the association. I deal with all employees to resolve
their IT needs.
Field Service Engineer / Break and Fix Technician
QualXServ / Getronics / Wang Global/ Olivetti / ISC-Bunker Ramo / ISC:
1984-Aug 2007
I worked as a high end remote technician working with little to no supervision. I was
one of a very few QualxServ technicians sent to Dell's Master Server
Certification course and chosen to work on Dell's Storage Ares Networks (SAN)
and Network Attached Storage (NAS). I work with DOS, UNIX, DNIX, LINUX, WINDOWS
3.x, 95, 98, Win 2000, NT and XP operating systems. I also work on the low end
servers, workstations, desktop and laptop computers as well as Canon copiers,
Hughes networks satellite communications equipment, Sony and Tatung plasma and
LCD TVs.
The Satellite Systems are used for customer's data and video needs. As a remote
technician I rely of my knowledge of system level concepts; digital, analog and
microprocessor theory and application, electronic theory, I am able to diagnose
system failures to board level and perform priority and preventative. Respond to
customer calls within company defined targeted goals. Maintain a professional
image through standards of personal appearance and courteous conduct fixing not
only the equipment but the customer as well.
ELECTRONIC TECHNICIAN, U.S.A.F.
Hurlburt Field, Fl.
1980-1984
Primary Technician of the AC-130 Gunship repeater jammer systems. Supervise eight technicians. Install, maintain and repair electronic countermeasures and electronic warfare systems installed in military aircraft. Includes both flight line and in-shop maintenance. Utilize schematics and technical
orders. Assign work, evaluate maintenance quality, and provide training to apprentice technicians. Prepare maintenance records Highly skilled in troubleshooting and fault isolation. Awarded U.S.A.F. Skill level 5, 1981.
Additional Knowledge:
I own and operate a web hosting company GH1 Web Hosting, Inc.
http://GH1.com and
http://GH1.us . I am fully versed in web design using Front Page, Telnet
and FTP. I also have a good understanding of InterNic and the whole domain
process. At GH1, I manage over 20 support technicians.
PERSONAL
Birth Date: 14 August 1960
Height: 6'0" Weight 210 Lbs.
Marital Status: Married, two children
Interests: Computers, Electronics, Web page design, Mission work, Music
Security Clearance: Secret (2003)
Travel: Willing to travel.
Available: After two weeks notice
EXCELLENT PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
