Welcome to my domain.
This domain is to let companies see my resume and find out who I am, Dale C. Crow.
I started my employment with Pen Air Federal Credit Union in 2007 after 24 years of Break and Fix Technical Support. Hard work and many miles of wind shield time paid off. I am now a Technical Support Specialist for Pen Air Federal Credit Union. I work in a broad range of IT tasks from VOIP phones to server work in the data center. My primary role is working the support desk helping support our employees and branches with their IT needs. I also help out with the operations in the data center.
In 2009 I also joined the U. S. Coast Guard Auxiliary. This is volunteer position that I had to undergo a security clearance and take an oath. I am no longer a civilian, I am an Auxiliarist. The U.S. Coast Guard Auxiliary is the uniformed volunteer component of the United States Coast Guard. Created by an Act of Congress in 1939, the Auxiliary directly supports the Coast Guard in all missions, except military and law enforcement actions. This is all done after hours and in my spare time.
In the Coast Guard Auxiliary I have held four staff positions: DIR-U, DSO-CS, BC-ISH, BA-IWN, FSO-CS
DIR-U - Director of Information Technology User Services (Nov 2010 - Nov 2012)
BC-ISH - Branch Chief, USCGAUX National IT Support Help Desk
BA-IWN - National Department Support
DSO-CS - District Communication Services Officer - USCGAUX 8th Coastal Region (Current held position)
FSO-CS - Communication Services Officer - Flotilla 081-01-08 (Current held position)
With QualXServ my job changed over the years as other companies bought the company. I went from repairing proprietary bank computers to Dell High End Servers and Computers, IBM Computers, Sony Computers, MCP Computers, Apple Computers, Canon Copiers, Hughes Satellite Earth Stations and now Sony LCD and Plasma TVs.
The new industry buzz words are "Break and Fix Technician". The definition of a Break and Fix Technician is someone who is able to repair any equipment without being trained on it. As someone that has been out in the field for 24 years and been in electronics for 31 years, I am a "Break and Fix Technician".
With QualXserv I worked as a high end remote technician working with little to no supervision. I was one of a very few QualXServ technicians sent to Dell's Master Server Certification course and chosen to work on Dell's Storage Ares Networks (SAN) and Network Attached Storage (NAS).
The other side of my computer experience is self taught. I own and operate GH1 Web Hosting Inc. found at http://GH1.com. I over see GH1 and its tech support technicians. We have a support staff of about 20 techs. I work with many Content Management System along with Front Page, Microsoft Expression Web 4, FTP programs, Photo Impact, WhoIs programs and Net Scanner Programs. I am well versed in the World Wide Web. I also own and operated http://MissionTrips.com . This was a mission trip sending organization. I have worked with six different countries across the Caribbean and the Central Americas. After eleven years I had to shut Mission Trips down. I hope to reopen this when I retire.
Before the 24 years with QualXServ. I did four years in the U.S.A.F working with the electronic warfare systems on the AC-130 Gunships at Hurburt Field Air Force Base. I was working on the AC-130 Gunships during Operation Urgent Fury (invasion of Grenada) 25 October 1983 when I was TDY on Howard Air Force Base, Panama.