Welcome
to my domain. This domain is to let companies see my resume and find out who I am, Dale C. Crow.
I am now employed with Pen Air Federal Credit Union. After 24 years of Break and Fix I am headed for the IT professional glory land! Hard work and many miles of wind shield time have paid off. I am now a Technical Support Specialist (IT professional) for Pen Air Federal Credit Union. I work not only the helpdesk but with the Dell Servers to VOIP phones and all aspects of Information Technology in the data center out to the local branches and even doing operations. I do it all!
In 2009 I
joined the U. S. Coast Guard Auxiliary. This is volunteer position that I
had to undergo a security clearance and take an oath. I am no longer a
civilian, I am an Auxiliarist.
The U.S. Coast Guard Auxiliary is the uniformed volunteer component of the
United States Coast Guard. Created by an Act of Congress in 1939, the
Auxiliary directly supports the Coast Guard in all missions, except military
and law enforcement actions. This is all done after hours and in my spare
time.
In the Coast Guard Auxiliary I have held four staff positions: DIR-IU, DSO-CS, BC-ISH, FSO-CS
DIR-IU - Director of Information Technology User
Services (Present position)
BC-ISH - Branch Chief, USCGAUX National IT Support
Help Desk
DSO-CS - District Communication Services Officer - USCGAUX 8th
Coastal Region
FSO-CS - Communication Services Officer - Flotilla
081-01-08 (Present position)
With QualXServ my job changed over the years as other companies bought
the company. I went
from repairing proprietary bank computers to Dell High End Servers and
Computers, IBM Computers, Sony Computers,
MCP Computers, Apple Computers, Canon Copiers, Hughes Satellite Earth
Stations and now Sony LCD and Plasma TVs.
The new industry buzz words are "Break and Fix Technician".
The definition
of a Break and Fix Technician is
someone who is able to repair any equipment
without being trained on it.
As someone that has been out in the field for 24 years and been in electronics
for 31 years, I am a
"Break and
Fix Technician".
With QualXserv I worked as a high end remote technician working with little to no
supervision. I was one of a very few QualXServ technicians sent to Dell's
Master Server Certification course and chosen to work on Dell's Storage
Ares Networks (SAN) and Network Attached Storage (NAS).
The other side of my computer experience is self taught. I own and operate GH1 Web Hosting Inc. found at http://GH1.com and http://GulfHost.com . I over see GH1 and its tech support technicians. We have a support staff of about 20 techs. I work with Front Page, Microsoft Expression Web 4, FTP programs, Photo Impact, WhoIs programs and Net Scanner Programs. I also do the admin of our Linux Servers. I am well versed in the World Wide Web. I also own and operate http://MissionTrips.com . This is a mission trip sending organization. I have worked with over countries across the Caribbean and the Central Americas.
Before the 24 years with QualXServ. I did my four years in the U.S.A.F working on AC-130 Gunships.
